Dealing With Conflict
We offer a range of solutions to help individuals, groups and organisations to resolve conflict and develop more effective communication strategies.
- Would you benefit from improving your conflict resolution skills?
- Do you need assistance to restore a personal or professional relationship?
- Do you need guidance to manage workplace conflict?
- Do you need a mediator to restore harmony in your team or workplace?
Conflict Coaching
By attending one-on-one sessions with a conflict coach, we can help you to improve your response to conflict, and enhance your assertive communication skills. We also provide space for you to practice positive conflict resolution behaviours with an experienced coach, before trying them out in ‘real’ situations.
Guided Discussion
When two individuals might benefit from professional assistance to address unresolved issues, we can help by facilitating a guided discussion. Your facilitator commences with individual interviews designed to build rapport with each individual and understand each person’s perspective. We then design a process that is guided by the facilitator to enable both parties to discuss the issues in a supportive environment and achieve a mutually satisfying resolution.
Mediation
Our mediators can facilitate a controlled and safe communication process between two aggrieved parties in dispute. They are experienced psychologists with skills in addressing dysfunctional behaviours in the workplace and resolving discord. We facilitate awareness regarding the impact of specific behaviours on others, and generate understandings and agreements regarding future directions.
Workplace Assessment
We can design a structured process to assist a work unit or team that is affected by conflict. The process may involve some or all of the following:
- Conducting individual interviews with team members to identify the sources of conflict, the impact they are having on individuals, the team and others in the workplace, and people’s motivation to be part of a way forward.
- Working with key stakeholders to identify potential solutions and strategies to resolve the sources of conflict.
- A mediation or guided discussion between two individuals to restore communication and relationships.
- Facilitated team processes to discuss the core issues and establish sustainable action plans.
- Team development activities to enhance cooperation and unity.
- Review processes to monitor progress and address any unresolved issues.
Workplace Conferencing
We can facilitate a workplace conference which brings together individuals who have been affected by harmful or negative workplace behaviour. This allows those affected to participate in a discussion of the causes and consequences of this type of behaviour, and contribute to the development of future oriented strategies and solutions. Workplace conferencing is more useful when conflict permeates an entire team rather than two individuals.
Coaching in Conflict Management
We can design customised individual or group coaching sessions for supervisors and managers to develop specific competencies for resolving and preventing conflicts in the workplace.
